Terms & Conditions

01. Booking and Payment

A non-refundable deposit of 25% of total invoice is required to secure the wedding date. The remaining balance is due 4 weeks before the wedding date. Payments can be made via electronic funds transfer. Banking details and instructions will be provided on each invoice.

02. Cancellation and Rescheduling

We understand circumstances may arise requiring the cancellation or rescheduling of your wedding. Please review the following cancellation policy:

2.1. Deposit: A 25% non-refundable deposit is required at the time of booking to secure your wedding date. This deposit reserves our services exclusively for your event and is non-refundable under any circumstances.

2.2. Cancellation: Cancellations made before the scheduled wedding date will result in forfeiture of the deposit.

Cancellations made at least 14 days before the scheduled wedding date will result in the remaining 75% balance of the contract cancelled or refunded.

2.3. Rescheduling: Requests to reschedule the wedding date are subject to availability and must be made in writing at least 30 days before the original wedding date.

If a rescheduled date is available, the non-refundable deposit will be applied to the new date. Any additional fees or charges associated with the rescheduled date will apply.

2.4. Force Majeure: In the event of circumstances beyond our control, such as natural disasters, or government regulations, that necessitate the cancellation or rescheduling of your wedding, we will work with you to find a suitable solution.

2.5. Refunds: Refunds will be processed within 5 business days of receiving written notification of cancellation.

Refunds will be issued in the same form as the original payment method, unless otherwise agreed upon in writing.

2.6. Liability: We shall not be liable for any damages or losses incurred as a result of cancellation or rescheduling of your wedding, except as provided for in this cancellation policy.

03. Scope of Services

Vault Creative will provide their services which are outlined in your finalised estimate. Any changes or additions to the agreed-upon services may result in additional fees.

04. Filming Restrictions

The client is responsible for obtaining any necessary permissions or permits for filming at the wedding venue (i.e drone aerial footage). The videographer reserves the right to refuse to film any activities that are deemed unsafe or inappropriate.

05. Use of Footage

Vault Creative retains copyright ownership of all footage captured during the wedding. The client grants the videographer the right to use the footage for promotional purposes, social media, and online portfolios.

06. Licensed Music

By engaging our videography services, you acknowledge and agree to the following terms regarding the use of licensed music in your wedding video:

6.1. Licensed Music Usage: We are committed to using only legally licensed music in the creation of your wedding video. This ensures compliance with copyright laws and protects both our clients and our business from potential legal issues.

6.2. Music Selection: Our team will select a licensed track ensuring that the music complements the style and mood of your wedding video. If you have specific music preferences, please inform us in advance, and we will do our best to accommodate them with the scope of available licensed music.

6.3. Additional Licensing Fees: If you request the use of specific songs which require additional licensing fees beyond our standard licensing agreements, you will be responsible for covering these cost. We will inform you of any such fees before proceeding with the inclusion of the requested music.

6.4. Client-Provided Music: If you choose to provide your won music tracks, you must ensure that they are properly licensed for use in your wedding video. Proof of licensing must be provided to us before we can incorporate the music into your video.

6.5. No Unlicensed Music: Under no circumstances will we use unlicensed or illegally obtained music in any of our wedding videos. This policy is non-negotiable and is strictly enforced to maintain legal and ethical standards.

6.6 Music Modifications: Any modifications or additional to the music track after the final video has been produced may incur additional charges. These modifications will also be subject to the same licensing requirements as the original music selection.

07. Delivery Timeline

The final edited wedding video will be delivered within 4-6 week turnaround after the wedding date. Any revisions or edits requested by the client may extend the delivery timeline.

08. Liability & Indemnification

The videographer is not liable for any damages or losses incurred during filming, except in cases of gross negligence or wilful misconduct. The client agrees to indemnify and hold harmless the videographer against any claims or liabilities arising from the wedding or use of the footage.

09. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under this contract due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, or government regulations.

10. Governing Law & Jurisdiction

10.1. The laws of the Australian Capital Territory apply to the Contract.

10.2. The courts of the Australian Capital Territory shall have non-exclusive jurisdiction to decide any matter arising out of the Contract.